Privacy Policy
Data Privacy and Confidentiality Policy Statement
CITY OF DAVID CARE LIMITED is committed to protecting the privacy, dignity,
confidentiality, and rights of all individuals whose personal information is processed by the
organisation. This includes adults, children, young people, service users, families, employees,
representatives, contractors, commissioners, and partner agencies. The organisation recognises
that the lawful and secure handling of personal information is fundamental to delivering safe,
effective, compassionate, and person-centred care services.
The organisation processes personal data in accordance with the UK General Data Protection
Regulation (UK GDPR), the Data Protection Act 2018, the Human Rights Act 1998, and all
relevant health and social care legislation, guidance, and regulatory standards.
CITY OF DAVID CARE LIMITED is committed to:
- Ensuring personal information is processed lawfully, fairly, transparently, and securely.
- Collecting only information that is necessary, relevant, and proportionate for care delivery and operational purposes.
- Maintaining accurate, up-to-date, and confidential records.
- Protecting information from unauthorised access, disclosure, misuse, loss, or damage.
- Sharing information only where there is a lawful basis, safeguarding necessity, or legitimate professional requirement.
- Respecting the rights of individuals to access, correct, restrict, or request the deletion of their personal information where applicable.
- Promoting a culture of confidentiality, accountability, professionalism, and information security across all areas of service delivery.
All employees, agency staff, volunteers, and contractors are required to maintain strict
confidentiality at all times and comply fully with organisational information governance
procedures and professional standards. Any breach of confidentiality or misuse of personal
information will be treated seriously and may result in disciplinary action, regulatory referral, or
legal proceedings.
CITY OF DAVID CARE LIMITED implements appropriate technical and organisational
safeguards to ensure the secure storage, handling, transmission, retention, and disposal of
personal data. These measures include restricted access systems, password protection, secure
digital platforms, encrypted communication methods where appropriate, secure record storage,
and confidential disposal procedures.
The organisation maintains clear procedures for identifying, reporting, managing, and
investigating data breaches. Where required by law, breaches will be reported to the Information
Commissioner’s Office (ICO) within statutory timescales, and affected individuals will be
informed where there is a significant risk to their rights, freedoms, or wellbeing.
All staff receive mandatory training in data protection, confidentiality, information governance,
and secure record handling during induction and through regular refresher training
programmes.
CITY OF DAVID CARE LIMITED is committed to maintaining the highest standards of
confidentiality, data security, and information governance to support safe, transparent, and
high-quality care services.